About the Role

An established and growing international manufacturing business is looking to recruit an experienced Internal Sales Coordinator to join its Swansea-based team.

This is a fantastic opportunity for a highly organised and customer-focused professional to play a key role in supporting customers, managing orders, preparing quotations, and ensuring the smooth running of the sales process from enquiry through to delivery.

You will act as the link between customers, suppliers, factories, and the external sales team, delivering outstanding service and helping drive commercial success.

Key ResponsibilitiesSales Support

• Support the external sales team with customer account management and sales activity.
• Process new sales enquiries and follow opportunities through to completion.
• Act as a key point of contact between customers and the sales team.
• Monitor customer accounts and sales performance.
• Coordinate product samples and support new product introductions.
• Produce reports and sales information as required.

Order Processing & Management

• Process customer orders accurately using the company's ERP system.
• Verify pricing, lead times, quantities, and delivery information.
• Liaise with suppliers and manufacturing sites to place orders and confirm delivery schedules.
• Manage orders from receipt through to successful delivery.
• Monitor order progress and resolve any issues promptly.
• Manage customer forecasts and demand planning requirements.
• Handle customer complaints and coordinate corrective actions where necessary.

Quotations & Customer Service

• Prepare and issue customer quotations.
• Check stock availability and pricing information.
• Liaise with manufacturing sites to obtain pricing where required.
• Respond to customer enquiries and documentation requests.
• Maintain customer portals and ensure information remains up to date.

Invoicing & Administration

• Generate delivery notes and customer invoices.
• Prepare export documentation and packing specifications.
• Support finance with invoicing, reporting, and credit control activities.
• Provide general administrative support to the wider sales function.

About You

The successful candidate will possess strong organisational skills, excellent attention to detail, and previous experience within an internal sales, sales support, customer service, or order processing environment.

Essential Requirements

• Minimum 3 years' experience in a sales support, customer service, or internal sales role.
• Strong communication skills with customers, suppliers, and internal stakeholders.
• Experience processing and managing customer orders.
• Excellent customer service skills and a proactive approach.
• Strong numerical accuracy and attention to detail.
• Ability to prioritise workload and work effectively in a fast-paced environment.
• Proficient in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to work independently and as part of a team.

Desirable

• Experience using SAP or a similar ERP system.
• Knowledge of purchasing or supply chain processes.
• Experience within a manufacturing, engineering, or distribution environment.

What's on Offer?

• Permanent opportunity with a successful international business.
• Varied and commercially focused role.
• Supportive and collaborative team environment.
• Opportunities for professional development and progression.
• Competitive salary and benefits package.

If you are a customer-focused sales support professional who thrives in a busy environment and enjoys building strong relationships while delivering exceptional service, we'd love to hear from you.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: