Help Deliver High-Quality Specialist Psychological Services

The Psychology Consultancy UK Ltd is a growing independent psychology practice providing specialist assessment, therapy and consultancy services. We specialise in occupational trauma, but also work with children, young people and adults, supporting our clients through high-quality psychological services and consultation.

We are seeking an organised, proactive and compassionate Clinical Administrator/Practice coordinator to become a key member of our team.

This is an excellent opportunity for an administrator who wants to work in the mental health field and enjoys working with people, managing multiple priorities and ensuring that clients receive a professional and supportive experience from their first enquiry through to the completion of their care pathway.

You may currently work as a Healthcare Administrator, Clinical Administrator, Medical Receptionist, Practice Administrator, Secretary, Legal Secretary, Team Administrator or Office Administrator and be looking for a flexible role within a supportive, professional environment.

What You'll Be Doing

As the central coordination point for our practice, you will:

• Be the first point of contact for clients, families, referrers and clinicians via telephone, email and in person.
• Manage enquiries and referrals with professionalism, empathy and efficiency.
• Coordinate appointments for therapy, specialist assessments and consultancy services.
• Manage clinician diaries and scheduling.
• Maintain accurate and confidential client records and administrative systems.
• Support the secure preparation and distribution of clinical reports and correspondence.
• Monitor referral and service activity data.
• Assist with the ongoing development and improvement of administrative systems and processes.
• Support the use of Microsoft 365 and other digital tools to enhance service delivery.

What We're Looking For

Essential

• Excellent organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and competing priorities.
• High levels of accuracy and attention to detail.
• Professional and confident telephone manner.
• Strong commitment to confidentiality and data protection.
• Good working knowledge of Microsoft Office and Microsoft 365 applications.
• Experience working in a client-facing role.
• A strong commitment to promoting the wellbeing of others through ensuring a positive and professional patient experience.

Desirable

• Experience within healthcare, psychology, mental health, education, legal services or another confidential professional environment.
• Experience using appointment booking systems and electronic records systems.
• Familiarity with Microsoft Forms, Bookings and other business productivity tools.
• An interest in psychology, neurodiversity and mental health.

Why Join Us?

• Work within a small, friendly and highly professional team.
• Play an important role in supporting people accessing psychological services.
• Gain exposure to specialist areas including neurodiversity assessment, therapy and forensic psychology.
• Enjoy a varied role with responsibility and autonomy.
• Contribute to service development and continuous improvement.
• Benefit from flexible working arrangements where operationally possible.
• Access opportunities to develop your skills and knowledge as the practice grows.
• Grow with us and benefit from the opportunities our continued growth might bring.

Hybrid and Flexible Working

This role combines office-based and home working.

During induction and training, office attendance will be required more frequently. Once established in the role, a hybrid working pattern may be agreed, balancing service requirements with individual circumstances.

We recognise the importance of flexibility and will consider working arrangements that support family and other commitments wherever operationally possible.

"The fine Print"

This is a part-time role: 24 hours per week (approx. 3 days per week).

Annual Leave: Equivalent to 28 days per year inclusive of bank holidays, pro-rated to contracted hours.

Probation: A three-month probationary period applies.

Notice Period: Two calendar months, once the probation period has been completed.

Pre-Employment Checks: Due to the nature of our work, appointment will be subject to satisfactory:

• Enhanced DBS clearance
• Police Vetting
• Employment references

To apply: Please submit both a CV and a cover letter explaining why you feel you are an excellent candidate for the role. We review both CV's and cover letters, and encourage applicants to prepare their applications with care.

Closing date for applications: 5pm on Friday, 6th November 2026

Interviews: We only offer in-personinterviews and for this post the interview date is Thursday, 12th November 2026.

Please note: We anticipate a high number of applications for this post, and may close the advert early should we receive a sufficient number of applications.