We are recruiting for a Claims Adjuster on behalf of a specialist marine claims management company.

The successful candidate will handle claims from ‘cradle to grave’, including setting up, reviewing and acknowledging First Notification of Loss (FNOL), gathering evidence and reviewing policy wording and coverage to determine whether a claim is covered. Responsible for inputting all relevant MI, which feeds into monthly Bordereaux, as well as processing claims payments.

Key Responsibilities

• Taking inbound calls; gathering FNOL details, reviewing / considering policy terms.
• Setting up new claims in the company bespoke Claims Management System.
• Handling introductory calls and emails to policy holders following FNOL.
• Requesting supporting evidence from policy holders and / or brokers to progress claims.
• Assessing policy coverage.
• Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs.
• Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company Delegated Authority.
• Processing AML / Sanctions searches and claims payments including all associated MI.
• Investigating subrogation opportunities.
• Exploring salvage opportunities.

Key Requirements

• Experience within the insurance industry as a Claims Adjuster or similar.
• Evidence of previous experience considering and determining policy coverage.
• Cert CII qualifications are desirable.
• A desire to want to specialise in a niche area of the insurance industry.
• Computer literate with a good understanding of MS Office programs and Adobe.
• Strong and professional communication skills.
• Able to follow instructions and work to deadlines with challenging workloads.

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