International Co-ordinator - (Spanish or Portuguese Speaking)

*** 6 Month FTC ***

Role Purpose

To manage the international repatriation of deceased persons, ensuring all logistical, legal, and administrative requirements are completed accurately, efficiently, and with compassion.

Key Responsibilities

• Coordinate all inbound and outbound international repatriations.
• Liaise with overseas funeral homes, consulates, embassies, airlines, and government agencies.
• Prepare and process all required documentation (death certificates, permits, translations, customs forms).
• Arrange transport logistics, including flights and ground handling.
• Provide clear, sensitive communication and support to families throughout the process.
• Produce estimates and invoices; maintain accurate case records.
• Work with internal teams to ensure smooth case progression.
• Ensure compliance with international laws, airline regulations, and company standards.
• Maintain strong relationships with global partners and service providers.

Skills & Experience

• Fluent in Spanish or Portuguese
• Fluent in English
• Excellent organisational and communication skills.
• Ability to manage multiple time-critical cases.
• High attention to detail and accuracy in documentation.
• Strong customer service skills with a compassionate approach.
• Proficient in MS Office and case management systems.
• Desirable: experience in repatriation, logistics, aviation, or funeral services; foreign language skills.

Personal Attributes

• Empathetic, professional, and discreet.
• Calm under pressure and adaptable.
• Proactive problem-solver.
• Culturally aware and respectful.