Location: Burnley, Nelson, Colne, Accrington & Surrounding Areas Job Type: Temporary / Agency / Ad-Hoc Hours: Flexible – Days, Nights and Weekends About the Role Rotherwood Cares is currently recruiting experienced, compassionate and reliable Mental Health Support Workers to join our growing agency team, providing flexible staffing support to mental health services, supported living environments and residential settings across Lancashire. We are looking for dedicated individuals with previous experience supporting adults with mental health conditions, complex needs, emotional distress and behaviours that may challenge. This is an excellent opportunity for experienced Mental Health Support Workers seeking flexible ad-hoc shifts, whether you are looking for additional hours alongside your current employment or ongoing temporary opportunities within the health and social care sector. Successful candidates will be confident providing person-centred support, promoting independence and wellbeing, and responding professionally to challenging situations. Key Responsibilities * Providing person-centred emotional and practical support to individuals experiencing mental health difficulties. * Supporting individuals with conditions such as anxiety, depression, bipolar disorder, schizophrenia, personality disorders and other complex mental health needs. * Promoting independence, recovery and positive mental health outcomes. * Supporting service users with daily living activities, personal care where required, medication support and maintaining routines. * Building positive, trusting and professional relationships while maintaining appropriate boundaries. * Recognising changes in mental health presentation and reporting concerns appropriately. * Responding to challenging behaviours, emotional distress and crisis situations using effective de-escalation techniques. * Supporting individuals to engage with appointments, community activities, healthcare professionals and support services. * Following individual care plans, risk assessments and positive behaviour support strategies. * Completing accurate daily notes, incident reports and relevant care documentation. * Working collaboratively with colleagues, mental health professionals and external agencies. * Following safeguarding, confidentiality, health and safety and organisational procedures. Essential Requirements * Minimum 12 months' previous experience working within a mental health, supported living or complex needs environment. * Experience supporting individuals with mental health conditions and associated support needs. * Good understanding of safeguarding vulnerable adults and maintaining professional boundaries. * Confidence responding to challenging behaviours, emotional distress and crisis situations. * Knowledge of person-centred, recovery-focused and trauma-informed approaches. * Strong communication, interpersonal and record-keeping skills. * Ability to work independently and as part of a multidisciplinary team. * A compassionate, patient, resilient and non-judgemental approach. * Willingness to complete all necessary pre-employment and compliance checks. Experience supporting individuals with dual diagnoses, substance misuse, self-harm risks or complex behaviours would be advantageous. A relevant qualification in Health and Social Care, Mental Health or a related field is desirable but not essential. What We Offer * Flexible ad-hoc agency shifts to suit your availability. * Day, night and weekend opportunities, subject to client requirements. * Opportunities across mental health services, supported living and residential settings. * The flexibility to work around existing employment and personal commitments. * A friendly, approachable and supportive recruitment team. * Ongoing opportunities for additional shifts based on availability and client demand