HR Operations Manager

Bristol (50/50 Hybrid Working) / £75,000 - £82,000 per annum / 12-Month Fixed Term Contract (No extension anticipated)

The Opportunity

A leading professional services organisation is seeking an experienced HR Operations Manager to join its Bristol-based HR function on a 12-month fixed-term contract. This role has been created to support a significant period of business activity and transformation, providing leadership across HR Operations, HR Administration and HR Systems.

This is an excellent opportunity for an operationally focused HR professional who thrives in a fast-paced environment and has a passion for driving service excellence, process improvement and delivering an outstanding employee experience.

Working closely with HR Business Partners and Centres of Excellence, you will play a pivotal role in ensuring HR services are delivered efficiently, compliantly and consistently across the organisation.

Key Responsibilities

• Lead the delivery of HR Operations and HR Administration services across the business, ensuring accuracy, compliance and high-quality service delivery.
• Oversee all employee lifecycle administration processes, maintaining effective controls and service standards.
• Manage, coach and develop the HR Operations team, creating a collaborative and customer-focused culture.
• Partner with HR Business Partners and specialist HR teams to ensure seamless and integrated HR support.
• Lead the management and optimisation of Workday and associated HR technologies to improve efficiency, data quality and user experience.
• Utilise HR data, reporting and metrics to evaluate service performance, identify trends and drive continuous improvement.
• Manage relationships with external suppliers and service providers, monitoring performance against agreed service levels.
• Review and enhance HR processes, procedures and ways of working to improve efficiency and service quality.
• Support the development and maintenance of HR governance frameworks, controls and operational procedures.

About You

To be successful in this role, you will demonstrate:

Essential Experience

• Proven experience leading HR Operations and/or HR Administration functions within a complex organisation.
• Strong understanding of employee lifecycle processes and HR service delivery best practice.
• Experience managing, coaching and developing teams.
• Strong HR systems capability, with experience using data and insights to improve operational performance.
• Excellent stakeholder management skills, with the ability to build effective working relationships across a range of business areas.
• A continuous improvement mindset, with a track record of streamlining processes and enhancing service delivery.
• Strong communication skills and the ability to manage confidential and sensitive information professionally.

Desirable Experience

• CIPD qualification or equivalent experience.
• Experience using Workday or a similar HRIS platform.
• Experience managing third-party suppliers and service level agreements.
• Experience developing HR operating procedures, governance frameworks and controls.
• Experience creating and analysing HR metrics, reports and dashboards.