Health, Safety & Operational Assurance * Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures. * Support in reviewing contractor RAMS and support with permit approvals. * Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records. * Asset Performance & Operations * Register and monitor contractor call-outs, repairs and service restoration activities. * Maintain asset and defect records through SharePoint and associated systems. * Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements. * Monitor maintenance programmes, contractor attendance and service delivery performance. * Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience. * Contractor & Service Delivery Support * Co-ordinate contractor activities and monitor performance against contractual requirements. * Track actions arising from audits, inspections and defect reports. * Support delivery of major repairs, refurbishments and modernisation projects. * Administration and reporting. * Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation. * Prepare KPI reports, dashboards and operational performance information. * Support meetings, record actions and track completion. * Emergency response and technical support. * Provide support during equipment failures, breakdowns and passenger entrapments. * Attend site inspections with management and contractors when required. * Support engineering teams to maximise equipment availability and minimise downtime. * Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives. * Financial & Administrative Support * Support in raising purchase orders, processing invoices and maintain accurate records. * Support expenditure monitoring and departmental reporting * Update departmental trackers including WIP, defects and emergency response records