Billing & Collection Officer

Wembley (Hybrid Working)

Full-Time | Temporary Contract (Minimum 3 Months)

£18.65 per hour PAYE (£24.65 per hour Umbrella)

We are recruiting for an experienced Billing & Collection Officer to join the London Borough of Brent's Customer Engagement and Proactive Support Team.

This is an exciting opportunity to join a service focused on early intervention, resident engagement and improving Council Tax collection outcomes through proactive communication and support. Working within a dedicated team, you will build positive relationships with residents, help resolve payment issues before they escalate and support vulnerable customers to access the assistance they need.

Key Responsibilities

• Contact residents who have missed Council Tax instalments through outbound telephone calls, SMS and email.
• Re-establish communication with residents and encourage early resolution of arrears.
• Promote and increase Direct Debit take-up to improve payment compliance.
• Negotiate sustainable and affordable payment arrangements.
• Identify signs of financial hardship or vulnerability and make appropriate referrals to support services.
• Support residents with in-year Council Tax arrears and prevent cases progressing through recovery action.
• Work closely with Housing Services to ensure Council Tax accounts are updated promptly for tenancy changes and void properties.
• Collaborate with the Private Rented Sector Licensing Team to identify new landlord properties and maintain accurate billing records.
• Deliver high-quality customer service while balancing the Council's collection objectives.

About You

You will have:

• Experience within Council Tax, Revenues, Collections, Debt Recovery or a customer-focused local authority environment.
• Strong communication and negotiation skills.
• Experience handling customer enquiries and resolving payment-related issues.
• Knowledge of Council Tax billing and collection processes.
• Excellent organisational and administrative skills.
• Strong numerical, analytical and problem-solving abilities.
• Good working knowledge of Microsoft Office applications and case management systems.
• A customer-focused approach with the ability to engage positively with residents from diverse backgrounds.

Why Apply?

• Competitive hourly rates.
• Hybrid working environment.
• Opportunity to make a positive impact on residents and the local community.
• Immediate start available.
• Minimum 3-month contract with potential for extension.