Tenant Liaison Officer (Temporary Contract)

Location: Greater Manchester & Liverpool (Home Based)

Contract: Temporary Contract to March 2027 (Potential Extension)

Start Date: Immediate

Rate: £16 - £24 per hour (depending on experience)

About the Role

We are seeking an experienced Tenant Liaison Officer to support a major Social Housing investment programme across Greater Manchester and Liverpool.

Working on behalf of a leading Social Housing Landlord, you will act as the key point of contact for residents throughout the delivery of planned improvement works, including:

• Kitchen replacements
• Bathroom replacements
• Window replacements
• Door replacements

This is a home-based role with regular travel required across Greater Manchester and Liverpool. The successful candidate will work closely with residents, contractors, surveyors and client representatives to ensure a positive customer experience throughout the programme.

Key Responsibilities

• Work alongside the Project Surveyor, visiting properties included within the programme of works.
• Arrange and coordinate resident appointments and property visits.
• Build and maintain positive relationships with tenants throughout the duration of the works.
• Manage resident enquiries, concerns and complaints, ensuring timely resolution.
• Maintain accurate records of all resident contact and communications.
• Support residents with choices relating to kitchens, bathrooms, windows and doors, ensuring selections are documented and confirmed.
• Work collaboratively with appointed contractors to facilitate smooth project delivery.
• Complete regular KPI and performance reporting.
• Upload and download project information using client systems, including QL where required.
• Act as an extension of the client's Investment Team.

Requirements

• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer within Social Housing, Planned Maintenance or Refurbishment programmes.
• Strong communication and customer service skills.
• Experience working within occupied residential properties.
• Ability to work independently and manage your own workload.
• Excellent organisational and record-keeping skills.
• Comfortable using Microsoft Office and client management systems.
• Full UK Driving Licence.

Essential

• Own vehicle with appropriate business insurance.
• Own IT equipment suitable for remote working.
• Ability to travel regularly across Greater Manchester and Liverpool.
• Available for an immediate start.
• Able to work on your own initiative and manage a varied workload independently.

Desirable

• Enhanced DBS/CRB Certificate.
• Experience working on Kitchens, Bathrooms, Windows & Doors programmes.
• Experience using QL housing management systems.

What's on Offer?

• Immediate start.
• Long-term contract through to March 2027.
• Opportunity for contract extension.
• Home-based flexibility.
• Opportunity to work on a significant Social Housing investment programme.

If you have a proven track record in resident engagement within Social Housing and are looking for your next contract opportunity, we'd love to hear from you.