Front of House

• Welcoming visitors to the Building
• Build a solid relationship with customers
• Managing incoming mail; Inc. signing and managing deliveries
• Manage Mailbox
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of guests, contractors
• Resolve any concerns or problems regarding the building experience, office set up and IT

Customer Management

• Enhance the entire customer journey – building and strengthen relationships
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Maintain stock levels of refreshments
• Ordering supplies for site events
• Manage supplementary recharging of ancillary services
• Manage relationships; encourage positive reviews and oversee complaints

Operations

• Maintain the highest of professional standards
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best – assisting where necessary
• Maintain sales literature and collateral; including the ordering thereof
• Maintain standards and oversee management of meeting room bookings
• Stationery and supplies management and ordering
• Monitoring H&S platforms / Training provided
• Participate and drive activities that improve the quality of the services provided

Management Support

• Deputise for the Building Manager
• Devise regular fun and engaging activities to hold within the Building
• Support social media activity – content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters

Sales

• Carry out viewings and tours where necessary
• Help support locally driven enquires and sales opportunity
• Identify opportunities to connect and enhance relationships with the local community