Deputy General Manager, Tap & Beerhall Walmgate Role Purpose To support the General Manager in leading the day-to-day operations, commercial performance and team development of Brew York's flagship Beer Hall. You will play a pivotal role in ensuring the venue delivers excellent customer experiences, strong financial performance and consistently high operational standards. Operating a multi-functional hospitality venue with 41 beer taps, an extensive craft beer selection and traditional cask ales, this role requires a strong understanding of beer quality, cellar management and the importance of maintaining an excellent beer offering. Our Culture At Brew York, our values are built around being Dependable, delivering Excellence, working as a Team, being Ambitious, continuing to Innovate and remembering that a little Laughter goes a long way. We're looking for someone who shares those values and wants to play an important part in the continued success of our flagship venue. Career Development We recognise that great managers come from different backgrounds. This role would suit an experienced manager looking for a fresh challenge or a General Manager currently running a smaller operation who wants to develop the skills and confidence to lead a larger, more complex business. With direct support from the General Manager and Brew York's wider Operations team, the successful candidate will have the opportunity to develop their leadership, operational and commercial management skills. Please see the full job specification below: Key Responsibilities Operational Management * Support the General Manager in the effective running of all areas of the Beer Hall. * Oversee daily service and maintain consistently high hospitality standards. * Coordinate the Beer Hall, Tap Room, events and private functions. * Maintain excellent standards of cleanliness, presentation, health and safety and licensing compliance. * Take full operational responsibility in the General Manager's absence. Cellar Management & Beer Quality * Maintain excellent cellar standards, including cleanliness, temperature control, stock rotation and dispense quality. * Ensure appropriate cask ale handling, conditioning, venting, tapping and serving practices. * Monitor beer quality, wastage, line cleaning and stock management. * Develop the team's knowledge of Brew York beers, guest beers and traditional cask ales. Promote a positive beer culture, ensuring product knowledge and beer quality remain central to the customer experience. People Leadership & Development * Lead by example, creating a positive, motivated and high-performing team. * Support recruitment, induction, training and ongoing staff development. * Assist with rota planning, labour management and effective deployment of the team. * Encourage accountability, teamwork and excellent customer service. * Help identify and develop future supervisors and managers. Commercial Performance * Support delivery of sales, wage and profitability targets. * Understand and manage key performance indicators, including labour costs, stock control, wastage and margins. * Identify opportunities to increase revenue through events, promotions and customer engagement. * Work with the General Manager to improve operational efficiency. Customer Experience & Events * Ensure every customer receives a welcoming, memorable Brew York experience. * Support the planning and delivery of events, entertainment and private bookings. * Manage customer feedback and resolve issues professionally. * Work collaboratively with food partners and other departments to ensure a seamless customer experience. Person Specification Essential * Previous management experience within hospitality, pubs, bars or similar venues. * Strong leadership and communication skills. * Good cellar knowledge, including beer handling, line cleaning, stock rotation and dispense standards. * Understanding of traditional cask ale culture, conditioning and quality. * Good commercial understanding, including sales, wages and cost control. * Ability to work under pressure and manage competing priorities. * Flexible, proactive and willing to lead from the front. Desirable * A current Personal Licence. * Experience managing a high-volume or multi-area hospitality venue. * Previous experience managing a large draught beer range. * Knowledge of craft beer and the independent brewing industry. * Experience coordinating events and private functions. * Experience using EPOS, rota and stock management systems