Service Designer GDS
Service Design / User Research / Prototyping / Accessibility / GDS
Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow
£70,000 - £75,000 DOE + Training and Benefits

Do you want your work to change how people experience public services across the UK? This Service Designer role puts you at the heart of government digital delivery, from evaluating live services to shaping what gets built next.

You'll join a growing Experience Design team within a large global technology consultancy, working alongside multidisciplinary, multi-vendor teams on services built to the GDS Service Standard. You'll also help shape how the team practises service design.

Our client, a global consultancy, has offices UK wide to choose from, so there will be one close to you. You'll need to be willing to undergo SC clearance.

What You'll Be Doing

• Evaluating existing services for usability, accessibility and effectiveness, and working with stakeholders to understand needs and co-create solutions
• Choosing and applying the right research methods to uncover insight and evidence
• Prototyping and testing ideas, working with specialists to bring them to life
• Facilitating workshops that bring stakeholders behind a shared vision
• Translating insights into tangible opportunities for business and user value
• Helping delivery teams adopt a holistic service design approach and shaping the wider design practice

What You'll Bring

• Solid service design experience, with a portfolio showing research, service mapping, prototyping, delivery and impact
• Proven GDS experience, including working to the GDS Service Standard and service assessments, plus a strong grasp of accessibility principles
• Strong user-centred design skills, from planning and running user research to prototyping and turning insights into improvements
• Experience of agile delivery in multidisciplinary, multi-vendor teams
• Confidence engaging stakeholders, from facilitating workshops to influencing decisions with evidence

Desirable: consulting or agency background

What's On Offer

• Hybrid working, with the option to request flexible working arrangements
• Travel expenses covered for client site visits
• Extensive training and development, including external certifications such as AWS and Microsoft
• Benefits package
• Government and public sector work with real impact across the UK

Please note: candidates must be willing and eligible to undergo SC security clearance, and need to have been UK resident for a minimum of 5 years.

Apply today with your CV for this Service Designer role and we'll be in touch.

This role may suit candidates who have held roles including: Senior Service Designer, Service Design Consultant, User Researcher, UX Designer, Interaction Designer, Experience Designer, Product Designer

Keywords: Service Designer, Service Design, GDS Service Standard, GDS Assessment, User Research, User-Centred Design, Service Mapping, Prototyping, Usability Testing, Accessibility, Agile, Workshop Facilitation, UX Designer, User Researcher, SC Clearance

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.