We are looking for an experienced Store Manager for a National Schoolwear retailer to lead the day-to-day operations in a busy store in Reading . The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets. Key Responsibilities * Manage stock control and inventory levels. * Maintain excellent shop floor and stockroom standards. * Lead and support branch supervisors. * Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs. * Ensure customer orders are processed efficiently and accurately. * Complete daily banking procedures. * Prepare and submit end-of-month reports and spreadsheets. * Ensure branch dispatch targets are consistently achieved. * Recruit, train, develop, and retain team members. * Deliver and record ongoing training and development. * Identify performance issues and implement improvement plans where required. * Work closely with supervisors to achieve and maintain branch standards. * Support employee wellbeing and foster a positive working environment. * Lead by example in delivering outstanding customer service. * Act as the escalation point for customer complaints and queries. * Monitor and respond to branch communications. * Ensure customer service procedures are consistently followed, including telephone and email standards. * Promote a customer-focused culture throughout the branch. Skills & Experience * Minimum 3 years' experience in a management role. * Strong leadership and people management skills. * Excellent organisational and communication abilities. * Experience managing operational and financial responsibilities. * Proficient in Microsoft Office. * Experience using NetSuite or similar business systems. * Ability to work in a fast-paced retail environment. * Competitive salary * Career progression opportunities * Ongoing training and development * Supportive and collaborative working environment * Employee benefits package If you are a motivated leader with a passion for retail and customer service, we would love to hear from you