Junior Accounts Assistant - Customer Servie

Location: Edinburgh
Salary: Up to £30k
Contract: Permanent, Full-time

The Opportunity

An established business is looking to recruit a Junior Accounts Assistant to join its team.

This is an excellent opportunity for someone with an accounting or bookkeeping background who is interested in developing their career within a technology-focused environment.

You will receive structured training and ongoing development, combining your existing finance knowledge with customer support and financial software expertise.

Key Responsibilities

• Respond to customer queries via telephone, email and online channels.

• Provide guidance on accounting and bookkeeping-related queries.

• Assist customers with using financial software.

• Deliver training and support to new and existing customers.

• Proactively identify opportunities to improve the customer experience.

• Work with internal teams to support system updates and new features.

About You

• Accounting, finance or bookkeeping-related qualification or studies.

• Good understanding of accounting principles and bookkeeping processes.

• Strong IT skills and an interest in technology.

• Excellent communication and customer service skills.

• Previous experience within a finance or customer-facing role would be advantageous.

• A proactive attitude and willingness to learn.

Package & Working Arrangements

• Salary of £27,000 - £30,000 , depending on experience.

• Monday to Friday, 35-hour working week.

• Permanent position.

• Initial office-based training, with hybrid working available thereafter.

• Holiday allowance and pension.

• Additional employee benefits.

• Ongoing training and career development opportunities.

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: