Location: Birmingham (Hybrid Working - Council House attendance required as needed)

6 month contact

Hays are working in partnership with a local council to recruit an experienced Project Manager to support a major Locality Working transformation programme.

This is a high-profile assignment focused on reviewing how City Operations services are delivered to residents across the districts and wards. The successful candidate will play a key role in assessing current operating models, identifying overlaps and inefficiencies, and driving service redesign to create a more joined-up, resident-focused approach across the organisation.

Working closely with a wide range of operational teams and stakeholders, you will lead fact-finding activities, evaluate how services are currently delivered across different functions and divisions, and develop new ways of working that improve collaboration, consistency and service outcomes.

Key Responsibilities

• Lead the review of operational service delivery across the districts and wards.
• Engage with stakeholders across City Operations and wider Council functions to understand current practices and challenges.
• Identify duplication, gaps and opportunities for greater alignment between services.
• Develop service blueprints and operating models to support locality-based working.
• Map current and future-state processes and recommend improvements.
• Gather best practice from other service areas and organisations to inform redesign activity.
• Drive and coordinate organisational change initiatives from design through to implementation.
• Ensure stakeholders remain aligned and engaged throughout the transformation programme.
• Monitor delivery against project objectives, milestones and outcomes.

Essential Experience

• Proven experience delivering large-scale transformation, reorganisation or change programmes within a complex organisation.
• Strong background in service redesign, operating model development and process improvement.
• Experience engaging with multiple stakeholder groups across different business functions.
• Demonstrable experience implementing organisational change and embedding new ways of working.
• Excellent project management skills with the ability to manage competing priorities and deliver outcomes.
• Strong analytical and problem-solving capabilities.

Desirable Experience

• Previous experience working within Local Government, Public Sector or large operational environments.
• Knowledge of locality-based service delivery models.
• Experience reviewing and redesigning resident-facing services.

Apply Now

This is an excellent opportunity for an experienced Project Manager to play a pivotal role in shaping how services are delivered to residents and contribute to one of the Council's key transformation programmes.
To apply, please send your updated CV, please contact Hays today.

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