Neighbourhood Housing Officer

Temporary Contract, 10 weeks, £25 per hour,37 hours per week | Monday to Friday, Office based with regular community and resident visits

We are currently seeking an experienced Neighbourhood Housing Officer to join a busy and customer-focused housing team on a temporary basis until December 2026.

This role would suit someone who can quickly integrate into an established team, take ownership of a defined housing patch, and confidently manage a varied caseload from day one. Full induction and systems training will be provided, along with ongoing support from experienced colleagues, but applicants should have a solid background in housing management and be comfortable working independently.

Key Responsibilities

• Managing a designated housing patch and delivering an effective neighbourhood management service
• Investigating and managing anti-social behaviour cases through to resolution
• Handling mutual exchange applications and tenancy-related matters
• Conducting estate inspections and identifying issues relating to estate standards, health and safety, and neighbourhood management
• Managing a varied caseload and maintaining accurate case records
• Working closely with residents, colleagues, contractors, and partner agencies to resolve housing-related concerns
• Carrying out home visits and estate-based inspections where required
• Supporting the wider team in achieving performance targets and service standards
• Providing practical housing advice and guidance to residents
• Escalating complex tenancy, safeguarding, or community issues where appropriate

About You

We are looking for a proactive and experienced housing professional who can "hit the ground running" and make an immediate impact within the team.

You will ideally have:

• Previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or similar role
• Strong experience managing anti-social behaviour cases
• Knowledge of mutual exchanges and tenancy management processes
• Experience carrying out estate inspections and neighbourhood management duties
• Ability to manage a demanding caseload and prioritise effectively
• Excellent communication and customer service skills
• Confidence working independently while contributing positively to a wider team
• Good working knowledge of housing legislation and tenancy management best practice
• Strong IT skills with the ability to update systems and maintain accurate records

Additional Information

• Temporary contract until December 2026
• Full-time position working 37 hours per week
• Office-based role with regular visits across the local area
• Full induction, systems training and ongoing support provided
• Enhanced support from a designated buddy within the team
• A satisfactory DBS check is required for this position