Service Engineer Location: UK-wide territory (regular travel required) Employment: Permanent Overview An established manufacturer of heating appliances is seeking a Service Engineer to carry out warranty work, servicing and repairs across gas, electric and solid-fuel heating products. Working closely with a regional service team, you will diagnose faults, resolve technical issues and deliver a high standard of customer service. The role involves working across a designated territory, with travel to other parts of the UK as required and overnight stays of up to four nights per week. A fully equipped company van, laptop/tablet and phone will be provided. Key Responsibilities * Carry out warranty inspections, annual servicing and repairs on heating appliances. * Diagnose faults and resolve technical issues efficiently, aiming for first-visit resolution. * Determine whether faults are caused by manufacturing defects, installation issues or user error. * Complete chargeable servicing and repair work, including taking customer payments on-site. * Identify opportunities to promote additional servicing and maintenance work. * Maintain accurate records of service calls, tests performed, faults identified and work completed. * Submit technical reports and service documentation through the company's digital systems. * Ensure customer safety and compliance with relevant regulations, issuing safety notices where necessary. * Return faulty components with appropriate labelling for further investigation. * Deliver professional, courteous customer service and represent the business positively. * Support product training for retailers and other company personnel. * Maintain the company vehicle, ensuring it remains clean, roadworthy and properly serviced. Requirements * Proven experience servicing, repairing or maintaining heating appliances or comparable equipment in the field. * Full UK driving licence. * Relevant gas safety qualifications, including: * CCN1 – Domestic Core Gas Safety. * HTR1 – Gas Fires and Wall Heaters. * CONGLP1 – LPG Changeover. * CPA1 – Combustion Analysis. * Relevant Gas Safe requirements and registration. * Strong face-to-face communication and customer service skills. * Confidence discussing service charges and payment requirements with customers. * Accurate record-keeping and report-writing skills. * Familiarity with email, Microsoft Word and digital reporting systems. * A proactive, professional and diplomatic approach to resolving customer issues. * Flexibility to undertake varied duties and regular overnight travel. Candidates with relevant heating industry experience but without all the listed qualifications may also be considered. Benefits * Fully equipped company van. * Company-provided laptop/tablet and mobile phone. * Ongoing product training and technical development