We are seeking an experienced and customer-focused Available Homes Officer (Visiting Officer) to support the Home Moves Team across Surrey and Sussex. This is a field-based role responsible for ensuring properties are ready for reletting and supporting new tenants through the viewing and tenancy sign-up process.
The successful candidate will act as a key point of contact for prospective tenants, carrying out pre-void inspections, property viewings, and tenancy sign-ups while ensuring all tenancy documentation is completed accurately and compliantly.
Please note: This is not a hybrid role and requires regular travel across the Surrey and Sussex region. Access to a vehicle is likely to be required, although this is currently awaiting confirmation from the hiring manager.
Location: Surrey & Sussex (Field Based)
Contract: Temp - 3 months initially
Pay Rate: £20.10 PAYE / £25.52 Umbrella
Employer: Clarion Housing Group
Key Responsibilities - Carry out pre-void inspections on behalf of the Home Moves Team to assess property condition and identify any works required before re-letting.
- Conduct property viewings with prospective tenants, providing information and answering any queries.
- Complete tenancy sign-ups and ensure a smooth customer onboarding experience.
- Accurately complete and process tenancy documentation, including:
- Sign-up packs
- Core tenancy forms
- Right to Rent checks and documentation
- Tenancy agreements
- Ensure all documentation is completed correctly and returned within required timescales.
- Maintain accurate records and update housing management systems as required.
- Work closely with internal teams, contractors, and new tenants to facilitate successful lettings.
- Ensure compliance with relevant housing policies, procedures, and legislative requirements.
- Deliver excellent customer service while supporting residents throughout the allocation and move-in process.
Essential Requirements - Previous experience within social housing, housing association, local authority housing, lettings, allocations, or tenancy management.
- Experience carrying out tenancy sign-ups and completing housing-related documentation.
- Knowledge of tenancy agreements and Right to Rent requirements.
- Confident dealing directly with customers and managing face-to-face interactions.
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to manage a geographically dispersed workload and work independently.
- Good IT skills and experience updating electronic records and housing management systems.
- Full UK driving licence and access to a vehicle is desirable (pending confirmation).
Ideal Candidate The ideal candidate will have experience in a housing or lettings environment and be confident conducting property visits independently. They will be highly organised, customer-focused, and comfortable explaining tenancy documentation while ensuring all legal and compliance requirements are met.
This is an excellent opportunity for a housing professional with experience in lettings, allocations, tenancy sign-ups, or voids management who enjoys a field-based role and delivering a positive customer experience