Business Applications Manager - £70,000 – Chelmsford

A well-established retail brand are looking for a hands-on Business Applications Manager to lead the support, development and continual improvement of their ERP and wider business applications.

Working closely with the IT Director and business departments, you will ensure ERP systems effectively support day-to-day operations while identifying opportunities to improve processes, enhance system functionality and maximise the value of our technology investments.

You will combine strong ERP and business applications experience with business analysis, process improvement and project delivery skills. A key focus will be driving Continual Service Improvement (CSI), reducing manual workarounds, promoting consistent processes and developing a prioritised roadmap of business applications improvements.

As the leader of the Business Applications team, you will provide clear direction, develop team capability and balance operational support with longer-term development. You will also work closely with internal specialists, external partners and the BI & Data function to deliver effective, sustainable solutions, improve data quality and explore opportunities for automation and digital innovation.

About You

You will bring:

• • Strong experience supporting, managing or improving ERP or enterprise business applications.
  • Excellent business analysis skills, including requirements gathering, process mapping and translating business needs into practical solutions.
  • A sound understanding of core business processes, such as procurement, inventory, manufacturing, planning, finance and order management.
  • Experience managing application changes, testing, projects and stakeholder relationships.
  • A proactive, analytical approach to problem-solving, with a focus on root causes and continual improvement.
  • The ability to lead and develop a team while balancing operational priorities with strategic improvements.

Experience in manufacturing, FMCG, distribution or supply chain environments would be advantageous. Knowledge of Infor M3 or another manufacturing-focused ERP, alongside Power BI, Power Platform, SharePoint or integration technologies, would also be beneficial.

Knowledge of Infor M3 is not essential; we are looking for transferable ERP and business applications expertise, strong business understanding and the ability to deliver meaningful improvements.

This is an opportunity to shape the future of our Business Applications function, improve how our business operates and ensure our technology continues to deliver real, measurable value.