Senior 2nd Line Support Analyst | Hybrid

About the Role

We're recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements.

There is a great role for anyone who has plans of being a manager in the future, as it is a hands-on support role, but you will gain valuable experience around mentoring more junior engineers.

Responsibilities

• Provide advanced 2nd line support and resolve escalated tickets within SLAs
• Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues
• Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint
• Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues
• Support device builds, deployments, upgrades and rollouts
• Investigate recurring issues and contribute to technical improvements
• Maintain accurate documentation and IT records
• Work with 3rd line, infrastructure, networking and security teams
• Provide technical guidance to 1st line where required

Technical Skills

• Windows 10/11
• Active Directory & Group Policy
• Microsoft 365
• Intune & Entra ID/Azure
• DNS & DHCP
• Networking, VPN & TCP/IP
• Enterprise endpoint support
• PowerShell desirable

Experience

• Previous 2nd Line / Desktop Support / IT Engineer experience
• Strong troubleshooting and problem-solving skills
• Experience supporting large user environments
• Comfortable taking ownership of complex technical issues
• Strong communication and documentation skills

Benefits

• Hybrid working - 3 days onsite / 2 remote after probation
• Funded training and certifications
• Technical mentoring and development
• Clear progression into 3rd Line, Infrastructure, Networking or Cloud
• Collaborative and supportive IT team
• 25 days leave + bank holidays
• Regular team events and social activities

Senior 2nd Line Support Analyst | Hybrid

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.