As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. This is a part-time, permanent position with a core need for weekend and overnights sessions.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the Role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the

South West locality.

We offer a rolling 4-week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.

This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.

A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday – Friday 18:15/18:30 – 23:00 (Evenings)
• Monday – Friday 23:00 – 08:00 (Overnights)
• Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is varied and requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a driver’s medical in line with role requirements.

About You

As someone who is well organised, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

What we offer:

• A rewarding role where you'll make a real difference to patients and clinicians across your local community.
• Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £17.16 per hour. Combined with flexible part-time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Please note that this role involves up to 43 hours per month, with shifts scheduled across weekdays, weekends, and overnight periods.

Working base: Salisbury

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.