As a Customer Resolution Team Leader in the business services industry, you'll handle customer concerns and ensure swift and effective resolutions. Your role is essential in maintaining customer satisfaction and supporting the smooth leadership of the customer resolution department.

Client Details

Our client is a national industry leader within the business services industry. Due to sustained growth they are now looking to appoint a new Customer Resolution Team Leader to the business

Description

• Manage and resolve customer complaints efficiently and professionally.
• Monitor and improve customer service processes to enhance satisfaction.
• Collaborate with internal teams to address and resolve service issues.
• Maintain accurate records of customer interactions and resolutions.
• Provide regular reports on complaint trends and resolution outcomes.
• Train and guide team members in effective resolution techniques.
• Ensure compliance with company policies and industry regulations.
• Act as a key point of contact for escalated customer issues.

Profile

A successful Customer Resolution Manager should have:

• Strong problem-solving skills and attention to detail.
• Experience in customer service or complaint resolution within a similar setting.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with professionalism.
• Knowledge of customer service processes and best practices.
• Proficiency in using relevant software and tools for record-keeping and reporting.

Job Offer

• Halifax based - 3 days on site
• £32,000 - £35,000 depending on experience
• Great benefits available
• Opportunity to progress and grow within a fantastic business