Ecommerce Manager

• Annual Salary: £35,000 to £45,000
• Location: Office-based
• Job Type: Full-time

We are seeking an Ecommerce Manager to lead the performance and development of our ecommerce websites. This role is pivotal in enhancing the online customer journey, increasing conversion rates, and driving profitable sales growth. The Ecommerce Manager will work closely with the Marketing, Creative, and Customer Service teams to transform insights and data into actionable website improvements.

Day-to-day of the role:

• Take ownership of ecommerce performance, identifying opportunities to improve key metrics such as conversion rate, revenue, and customer experience.
• Develop and maintain an ecommerce improvement roadmap, translating commercial and customer requirements into clear development briefs.
• Manage website builds, enhancements, and technical projects, ensuring thorough testing and UAT before releases.
• Oversee the end-to-end online customer experience across all devices, identifying and resolving pain points in the customer journey.
• Develop and execute a structured conversion rate optimization program, utilizing testing and data analysis to inform decisions.
• Coordinate with the Ecommerce Executive to ensure effective online presentation of products, promotions, and content.
• Manage the ecommerce platform and its key integrations, troubleshooting issues and coordinating with developers and third-party suppliers.
• Provide leadership and development for the Ecommerce Executive, setting clear priorities and objectives.

Required Skills & Qualifications:

• Proven experience in ecommerce management, with a strong track record of improving website performance and customer journeys.
• Experience with ecommerce CMS/platform administration, web analytics, CRO, and UX principles.
• Strong project management skills and experience with website development projects, including testing and UAT.
• Ability to interpret ecommerce data and translate it into actionable improvements.
• Previous line-management experience is desirable.
• Ability to balance strategic thinking with hands-on problem-solving.

Benefits:

• Competitive salary range of £35,000 to £45,000.
• Opportunity to lead and shape the ecommerce strategy of a dynamic company.
• Collaborative work environment with cross-functional teams.
• Professional development and career advancement opportunities.

If you are interested in this position, please apply as soon as possible to be considered.