Customer Service Assistant

Nottingham | Part-time, 16 hours per week | £26,000 FTE pro rata

We're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.

This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.

The role

• Respond to customer enquiries via email and an online support inbox
• Help customers with ticket orders, bookings, amendments and ticket delivery
• Prioritise urgent queries and make sure customers receive clear, helpful responses
• Handle complaints professionally, escalating more complex issues when needed
• Keep customer records accurate and handle personal information confidentially
• Spot recurring issues and help improve customer support processes

What we're looking for

• Some experience in a customer-facing or customer service role
• Strong written communication and attention to detail
• Someone organised, reliable and comfortable juggling priorities
• A calm, patient approach when dealing with customer issues
• Confidence using computers and learning new systems

Experience in ticketing, events, hospitality or an online customer support environment would be a bonus, but isn't essential. Full training will be provided.

The details

• Part-time, 16 hours per week
• Permanent position
• Nottingham city centre
• Flexible working arrangements, including hybrid working
• £26,000 full-time equivalent salary, pro rata

If you're looking for a part-time role where you can build your customer service experience while working in the live entertainment industry, we'd love to hear from you.