Freelance Planning Team Assistant (STATS) - Highways Location: Guildford, Surrey | Contract: Freelance, 2 days a week (16 hours) | Duration: 6 months minimum | Rate: £13.50 per hour/day Carrington West is working with a leading highways contractor to find a Planning Team Assistant to join their busy planning team on a highways contract. This part-time freelance role is 2 days a week. You'll create STATS and permit requests and keep clients and internal teams updated, so works are delivered in line with contract requirements. What you'll be doing ·Creating STATS and permit requests received by email, by phone or through the Confirm dashboards, making sure they're accurate and on time ·Keeping clients and internal staff updated on the progress of STATS ·Monitoring in real time how quickly the team responds to requests for work, and helping meet service levels and performance targets ·Allocating works instructions to operational staff ·Helping the planning team with daily reports and tasks ·Entering and retrieving data accurately across the business's systems ·Supporting the Response Centre team and the wider business when needed ·Following agreed protocols and procedures closely, and helping improve how the planning team works Who you'll work with ·Internally: the planning team and all staff working on the highways contract ·Externally: client officers, designers, network coordinators and third-party STATS providers What we're looking for Essential: ·Experience in a fast-paced, real-time environment ·Strong IT skills, with accurate data entry and good keyboard skills ·Excellent communication skills and a polite, professional phone manner ·The ability to stay focused and make good decisions quickly under pressure Desirable: ·Working knowledge of highways maintenance activities ·Experience with Confirm or other asset management systems and databases ·A background in customer service, either face to face or by phone About you You're confident, organised and decisive, and you enjoy a role with lots of real-time contact with people. You can work on your own initiative and as part of a team, you're self-motivated and focused on results, and you pay close attention to detail and accuracy. You're comfortable working to deadlines and taking on ad hoc tasks when needed. To find out more, apply now or contact Luke Clifford at Carrington West on (phone number removed) or (url removed)