Housing Support Officer

Hillbrook House, Redhill£30,940 per annum35 hours per week | Monday-FridayFull Time | Permanent

About the Role

We are looking for an experienced Housing Support Officer to join our client's supported accommodation service for young people in Redhill.

Working within a residential setting, you'll support young people aged 16-24 to develop the practical skills, confidence and resilience needed to progress towards greater independence. This is a rewarding opportunity for someone who enjoys building positive relationships while helping individuals achieve their personal goals.

The role involves managing a caseload of residents, delivering regular support sessions, developing tailored support plans, and supporting young people with areas such as budgeting, benefits, education, employment, wellbeing, and life skills.

This is not a care role. We are looking for someone with experience within supported housing or a similar housing-related support environment who understands tenancy readiness, support planning and safeguarding vulnerable young people.

Key Responsibilities

• Manage a caseload of young people living within supported accommodation.
• Deliver regular one-to-one support sessions and reviews.
• Develop and maintain outcome-focused support plans.
• Support residents with budgeting, benefits, education, employment and independent living skills.
• Complete risk assessments and safeguarding documentation.
• Maintain accurate records and case notes in line with Ofsted and organisational requirements.
• Work closely with local authorities, social workers and partner agencies.
• Support residents to overcome barriers and achieve positive outcomes.
• Ensure all compliance and reporting requirements are completed to a high standard.

What We're Looking For

Essential:

• Experience working within supported housing, homelessness services, youth homelessness, floating support, supported accommodation or a similar setting.
• Experience supporting vulnerable young people or adults.
• Knowledge of support planning, risk assessments and case management.
• Understanding of safeguarding responsibilities.
• Strong administration and record-keeping skills.
• Experience working to compliance standards and maintaining accurate documentation.
• Full UK driving licence.
• Strong communication and relationship-building skills.

Desirable:

• Knowledge of housing benefits and welfare support.
• Understanding of trauma-informed practice.
• Housing, youth work or support-related qualification.