Job OverviewProvide premium VIP IT support to senior executives and Managing Directors within a financial services organisation in London. Form part of a high-performing executive support team delivering a white-glove IT service to key business stakeholders across the organisation.

Job Title: Premium Support SCE

Location: 8 Canada Square, London E14 5HQ

Rate: PAYE - £19.85/hr (PAYE) or £25.75/hr (UMB)

Work Schedule: Mon - Fri 09:00 - 05:30PM

Contract Duration: up to 31st Dec 2026

Responsibilities

• Deliver rapid incident resolution via telephone, remote support tools, and direct deskside engagement as part of a premium support team supporting approximately 5,000 users.
• Provide exceptional IT support to Managing Directors, senior executives, and front-office users in a high-pressure financial services environment.
• Support and coach users on technology solutions, productivity tools, and best practices.
• Assist customers with remote and hybrid working technologies, ensuring a seamless user experience.
• Maintain effective working relationships with Customer resolver groups, UK support teams, and third-party service providers.
• Identify opportunities to improve user experience and enhance business productivity through the adoption of new technologies.
• Participate in the testing and deployment of new applications, devices, and hardware solutions where required.
• Deliver clear, professional communication and high-level desktop support to VIP stakeholders, ensuring excellent customer satisfaction at all times.

Requirements

• Strong experience working within a Service Desk, Executive Support, or 2nd Line Desktop Support function in a large enterprise or financial services environment.
• Proven experience delivering remote and face-to-face IT support to senior stakeholders within a FTSE 100 or similarly complex corporate environment.
• Experience providing VIP / white-glove support, ideally within front-office or trading floor environments.
• Strong understanding of desktop technologies and supporting infrastructure, with the ability to prioritise incidents and provide accurate resolution estimates.
• Excellent analytical and troubleshooting skills, with the ability to assess impact and resolve issues efficiently.
• Ability to perform effectively under pressure and manage competing priorities within tight timescales.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills, with the confidence to engage with senior business stakeholders.
• Demonstrable technical support expertise across the following technologies:
• Windows 11
• Microsoft 365 / Microsoft Office
• Outlook and Exchange
• Mobile technologies (iPhone, iPad, Blackberry)
• Citrix
• Apple MacBook / macOS
• Virtual Desktop Infrastructure (VDI) and thin-client technologies (e.g. WYSE)
• Trade floor technologies and market data platforms (Bloomberg, Refinitiv / Reuters, Eikon)
• Microsoft Intune, Autopilot, and Endpoint management technologies
• Collaboration tools such as Symphony, Microsoft Teams and Zoom

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