Building Concierge

Our client is a well-established property organisation with a growing portfolio of mixed-use and commercial assets. Due to continued growth, an opportunity has arisen for a Concierge to join their Property Management team in Manchester.This is a customer-focused role, acting as the face of the building and ensuring a first-class experience for tenants, visitors and contractors while supporting the day-to-day management of a busy multi-let property.

Your new role

As Concierge, you will act as the front-of-house representative for a flagship mixed-use building, providing exceptional customer service whilst supporting building operations, health & safety compliance and contractor management activities.Working closely with the Property Management team, you will play a key role in ensuring the building remains safe, welcoming and professionally managed, while developing strong relationships with occupiers and visitors.

Key responsibilities:

• Provide a high level of customer service to tenants, visitors and stakeholders.
• Meet and greet visitors, ensuring a professional front-of-house experience.
• Respond to building queries and maintenance issues.
• Coordinate and supervise contractors attending site.
• Complete a range of administrative and reporting tasks.
• Undertake routine property inspections.
• Manage post, parcels, keys and CCTV systems.
• Administer access control systems, including issuing access cards and producing reports.
• Support compliance with Health & Safety and statutory requirements.
• Assist with tenant onboarding and offboarding processes.
• Maintain accurate building records and documentation.
• Attend team meetings and contribute to service improvements.

What you'll need to succeed

• Previous experience within a Concierge, Front of House or Property Management role.
• Excellent communication and interpersonal skills.
• Strong customer service focus and professional manner.
• Ability to work independently and use initiative.
• Strong organisational and administrative skills.
• Good working knowledge of Microsoft Office.
• A positive, proactive and flexible approach to work.
• Experience working within a commercial property or facilities environment would be advantageous.

What you'll get in return

• Competitive salary.
• Discretionary annual bonus.
• 22 days annual leave plus bank holidays.
• Pension scheme.
• Access to on-site staff gym.
• Ongoing training and development support.
• Opportunity to join a supportive and growing property management team.
• Long-term career development opportunities.

Location: Manchester

Hours: Full-time, Permanent (8:00am - 5:30pm)

Salary: £28,000 - £32,000

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Mark Richey for a confidential discussion.

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