Personal Injury Case Handler

• Location: Bristol (Hybrid - 2 days in office)
• Job Type: Full-time

We are seeking an experienced Personal Injury Case Handler to join our client's claimant injury department. This role involves managing a diverse caseload of injury claims, including those involving vulnerable road users and minor to moderate head injury claims. The successful candidate will enjoy a balance of office and home working, contributing to our commitment to delivering high-quality legal services. MUST HAVE EXPERIENCE IN A LAW FIRM WORKING ON A PERSONAL INJURY LITIGATION CASELOAD. PLEASE DO NOT APPLY IF THIS IS NOT THE CASE.

Day-to-day of the role:

• Efficiently and effectively manage your own caseload of personal injury claims.
• Pursue claims up to a value of £25,000 through and outside of the MOJ Portal, including pre and post-litigation stages, utilising our case management system.
• Ensure compliance with agreed service standards.
• Communicate effectively with clients, insurers, expert witnesses, and solicitors.
• Participate in weekly risk assessment meetings.
• Manage client expectations and address any complaints in line with company policy.
• Perform additional duties as required.

Required Skills & Qualifications:

• Proven experience handling a claimant injury caseload.
• Familiarity with MOJ Portal processes and claims allocated to the Fast Track.
• Experience in litigation, including the issue of proceedings and compliance with Court Directions through to Trial.
• Proficient in using a Case Management System.
• Ability to work to strict Service Level Agreements and handle claims including litigation.
• Excellent communication skills, both written and verbal.
• Strong analytical and legal research skills.
• Organisational and prioritisation abilities.
• Teamwork skills.
• Law degree, CILEx, or equivalent qualification is desirable but not essential.

Benefits:

• Competitive annual leave and welfare benefits.
• Health Cash Plan & Gym/Lifestyle Benefits.
• Emphasis on work-life balance and flexible working arrangements.
• People-focused recognition and referral schemes.
• Opportunities for professional development and routes to qualification.
• Commitment to diversity and sustainability.

We are dedicated to creating an accessible and inclusive recruitment experience. If you require any adjustments during the recruitment process, please contact our Talent Acquisition & Resourcing team.

To apply for this Personal Injury Case Handler position, please submit your CV and cover letter detailing your relevant experience.