IT Support Specialist (Contract) Preston, (full time & 5 days on site) Contract: Initially 6 months - starting imminently Salary £230 per day (inside IR35 only) Are you an experienced IT Support Specialist who enjoys building strong customer relationships, improving service performance and taking ownership when challenges arise? Previous experience: Do you hold current SC Clearance? Do you hold an ITIL Foundation qualification (or higher)? Can you evidence Level 1 & 2 technical assistance in a Service Desk/Walk Up Tech Bar/L2 Technical Support role? Do you have experience of using ServiceNow, (especially Reporting & Dashboarding)? Are you able to diagnose hardware and Windows OS issues?I am recruiting for a prominent client who is looking for a Support Specialist who has all of the above! With an initial 6 month contract period, this could be extended, (to be confirmed) Responsibilities: You'll be part of the Local Support Team, providing Levels 1 & 2 support to users. Undertake diagnostics & troubleshooting for: hardware, software, OS & basic connectivity, (LAN/WIFI) Use ServiceNow to log, track & manage the lifecycle of tickets. Apply today if you're an experienced IT Support Specialist who wants greater ownership, influence & the opportunity to make a visible impact within a secure business. Please ensure your CV clearly demonstrates the experience required. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy