ICT Service Delivery Manager

Salary: £53,051 – £57,400 per annum
Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham
Hours: 37 hours per week, Monday to Friday
Contract: Fixed term until 30 September 2028
Closing date: Tuesday 10 November 2026
Interview dates: Thursday 19 and Friday 20 November 2026

Lead ICT service delivery and make a difference to your community

Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe?

Nottinghamshire Fire & Rescue Service (NFRS) is looking for an experienced ICT Service Delivery Manager to lead its ICT service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation.

Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play a key role in monitoring service performance, improving the user experience and maintaining operational resilience.

This is an opportunity to take on a key management role within an organisation where technology plays an important part in supporting frontline emergency services.

Key responsibilities

• Lead and manage the delivery of high-quality ICT services aligned with organisational strategy and operational requirements.
• Take responsibility for the ICT service portfolio, overseeing service performance and ensuring effective service delivery.
• Work collaboratively with the ICT management team to develop and continuously improve IT services.
• Build strong relationships with stakeholders and service users, promoting clear communication and high levels of customer satisfaction.
• Develop and support service improvement plans, operational reporting and service reviews.
• Help maintain operational resilience through an awareness of risk management, service continuity, major incidents and service recovery.
• Develop your expertise in emergency service communications technology, including Firelink and the Emergency Services Network (ESN).
• Have the opportunity to undertake the role of Operational Communications Tactical Advisor, providing operational and tactical advice on Airwave and mobile communications.

About you

You will have experience managing ICT service delivery, operational support or technical services within a medium-sized, multi-site organisation. You will be confident leading teams, managing budgets and working with stakeholders at all levels to deliver an effective and reliable service.

You will also have:

• A degree or equivalent experience.
• An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience.
• Experience managing budgets of £1 million or more.
• Experience developing and presenting service improvement plans, operational reports and management documentation.
• An understanding of risk management, service continuity, major incident management and service recovery.
• Familiarity with Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and service improvement initiatives.
• Knowledge of relevant legislation, including UK GDPR and the Data Protection Act 2018.
• A full driving licence and the ability to travel when required. Reasonable adjustments can be made to accommodate disabled candidates.

Why join Nottinghamshire Fire & Rescue Service?

NFRS offers a range of benefits to support your wellbeing, work-life balance and professional development, including:

• Agile working: A mix of office and home working, subject to service requirements.
• Flexible working: Family-friendly policies, with consideration given to different working patterns and part-time working.
• Annual leave: 27 days plus bank holidays and a Christmas concessionary day.
• Pension: Access to a public service defined benefit pension scheme.
• Health and wellbeing: Bupa cashback scheme, Employee Assistance Programme, Occupational Health support and free access to an on-site gym.
• Blue Light Card: Access to discounts on shopping and eating out.
• Professional development: Formal and informal opportunities to develop your skills and progress your career.

Help us keep Nottinghamshire safe

If you have the skills and experience to lead ICT service delivery and want to make a meaningful contribution to the communities of Nottinghamshire, we would love to hear from you.

Nottinghamshire Fire & Rescue Service is an equal opportunities and Disability Confident employer. We welcome applications from across our communities, particularly from groups currently under-represented in our workforce. We are also proud to be recognised as a Gold employer for our Armed Forces Covenant commitments.

NFRS is committed to safeguarding children, young people and adults at risk and operates a safer recruitment process.

Pre-employment checks: The successful candidate will be subject to a Standard Disclosure and Barring Service (DBS) check, police vetting and Security Check (SC) clearance. Applicants must have been resident in the UK for the last five years to be eligible for SC clearance.

Please note: CVs will not be accepted in place of application forms.

Closing date: Tuesday 10 November 2026
Interview dates: Thursday 19 and Friday 20 November 2026

Other suitable Skills & experience include:-

Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR and the Data Protection Act 2018.