We are working with an established freight forwarder who are recruiting an experienced and highly motivated AOG Freight Forwarder to join the Aerospace and Time Critical Operations team. 4 on 4 off days hours 2.30pm-2.30am

The successful candidate will be responsible for managing Aircraft on Ground (AOG) and critical aerospace shipments worldwide, ensuring rapid response times, proactive communication, and end-to-end shipment management.

Working within a 24/7 aerospace control tower environment, you will coordinate urgent domestic and international movements by air, road, and courier services while maintaining exceptional customer service standards.

Key Responsibilities

Operations

• Manage AOG, critical and time-sensitive shipments from quotation through to final delivery.
• Coordinate domestic and international transportation via air freight, road freight, hand carry, onboard courier (OBC), and express courier services.
• Raise and manage shipments within CargoWise Oneessential
• Monitor shipments proactively and provide regular customer updates.
• Arrange collections, deliveries, airline bookings, customs clearances, and special handling requirements.
• Manage after-hours and emergency customer requests.
• Liaise with airlines, handling agents, customs brokers, suppliers, and overseas offices.
• Ensure all shipment milestones are updated accurately and in real time.
• Escalate operational issues immediately to management when service failures are identified.

Customer Service

• Respond to AOG and urgent quote requests within agreed KPIs.
• Maintain regular communication with customers regarding shipment status.
• Build strong working relationships with customers, suppliers, airlines, and global offices.
• Provide solutions to transportation challenges and delays.

Customs & Compliance

• Ensure all customs documentation is accurate and compliant.
• Verify commercial invoices, packing lists, export declarations, and import requirements.
• Manage Dangerous Goods (DG) and Aerospace shipments in accordance with IATA regulations.
• Ensure all operational activities comply with company procedures and customer SOPs.

Cargo Wise Responsibilities

• Create, manage and complete shipments within Cargo Wise.
• Enter accurate operational and financial information.
• Upload and maintain shipment documentation within eDocs.
• Ensure costs and sales are entered correctly for billing.
• Update milestones, notes, and tracking events.
• Complete shipment files ready for invoice.

Skills & Experience Required

Essential

• Up to 2+ years' experience within freight forwarding, aerospace logistics, or time-critical logistics.
• Strong working knowledge of CargoWise Oneessential
• Experience handling urgent domestic and international air freight shipments.
• Excellent communication and organisational skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of import and export customs procedures.
• Proficient in Microsoft Office applications.

Personal Attributes

• Calm under pressure.
• Strong attention to detail.
• Proactive and solution focused.
• Customer-centric approach.
• Team player with a flexible attitude.
• Ability to make decisions independently during out-of-hours operations.

Benefits

• Salary between £38-43K depending on experience.
• 4-on / 4-off days shift 2.30pm-2.30am pattern providing excellent work-life balance.
• Opportunity to work within a fast-paced aerospace and time-critical environment.
• Career progression within a growing global logistics organisation.
• Industry-leading training and development opportunities.

• If you have not heard from us within 7 days, then your application has been unsuccessful.