Senior ServiceNow Technical Consultant
Salary: Up to £100,000 + Bonus + Benefits
Location: London or Manchester
Working Pattern: Hybrid
Job Type: Permanent
Working Hours: 40 hours per week, Full Time

A globally recognised technology organisation is looking for an experienced Senior ServiceNow Technical Consultant to design and deliver enterprise ServiceNow solutions across complex client engagements.

This Senior ServiceNow Technical Consultant vacancy is a hands-on consulting role combining ServiceNow solution design, configuration, integrations and technical leadership. You will work directly with customers to understand requirements, define future state solutions and ensure consistent delivery while incorporating AI capabilities into workflows and business processes.

Responsibilities for the Senior ServiceNow Technical Consultant:

• Design and deliver scalable ServiceNow workflow solutions using platform best practices
• Translate business requirements into technical specifications, user stories and solution designs
• Lead customer workshops covering current state and future state processes
• Provide hands on technical leadership across ServiceNow configuration and integrations
• Review and validate technical deliverables, testing and documentation
• Guide customers through technical decisions and platform best practices
• Integrate AI capabilities into workflows, customer solutions and decision making processes
• Lead smaller projects and provide guidance to Technical and Associate Technical Consultants
• Support delivery reporting across risks, actions and engagement progress

Essential Skills & Experience for the Senior ServiceNow Technical Consultant:

• Strong ServiceNow Professional Services or consulting experience
• Extensive hands on experience designing and delivering ServiceNow solutions
• Strong understanding of ServiceNow configuration, workflows and integrations
• Experience translating business requirements into technical solutions
• Strong customer facing workshop and stakeholder management experience
• Experience reviewing technical configuration, integrations, testing and documentation
• Experience incorporating AI into workflows, solutions or business processes
• Ability to independently lead technical delivery and resolve complex issues
• Experience mentoring or supporting other ServiceNow consultants

Desirable Skills & Experience for the Senior ServiceNow Technical Consultant:

• Additional ServiceNow certifications
• Strong industry domain expertise
• Experience across multiple concurrent ServiceNow engagements
• Experience managing customer relationships and complex delivery challenges

If you are interested in the Senior ServiceNow Technical Consultant position, please apply.