Customer Services Administrator Bromley, Kent £23,842 per annum Permanent, Part Time Join a team that puts people first. At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a part-time basis you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. This is a part time role, working Wednesday, Thursday and Friday. What you’ll be doing: * Handling a high volume of inbound calls and enquiries with professionalism and care * Responding to customer correspondence via email and letter * Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries * Working closely with your team to meet service standards and deliver a seamless customer experience. What we’re looking for: * A confident communicator with a strong telephone manner * Excellent written and verbal communication skills * Good computer literacy and attention to detail * A team player with strong organisational skills and the ability to prioritise effectively * Someone who enjoys investigating and resolving issues * If you have financial services experience this is of benefit but it is not essential. What we offer: * £23,842 pro rata * Annual holiday allowance of 25 days holiday plus bank holidays pro rata * Contributory pension scheme. Company matches up to 5% * Life cover * Hybrid working after training (1 days/week from home) * Supportive team culture and opportunities to grow * 1 days paid charitable workday * Wellbeing support Programme Working hours: 24.25 hours per week, Wednesday to Friday. Ready to make a difference? Apply now and be part of a team that values service, integrity, and community