Technical Account Manager

Location: Hybrid / London (2 days per week)
Salary: £ + commission
Job Type: Full-Time, Permanent

We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.

This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.

Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.

As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.

Key Responsibilities

• Building and maintaining strong relationships with key client stakeholders.
• Conducting regular service reviews and account management meetings.
• Providing strategic guidance and recommendations to customers.
• Identifying opportunities to enhance customers' IT environments and services.
• Liaising with technical, service delivery and project teams to ensure successful outcomes.
• Producing account plans, service reports and technology roadmaps.
• Supporting contract renewals and identifying opportunities for account growth.
• Monitoring customer satisfaction and driving service improvements.
• Managing escalations and ensuring issues are resolved effectively and professionally.
• Acting as the voice of the customer across the organisation.

Experience Required

• Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
• Strong knowledge of IT infrastructure, cloud solutions and managed services.
• Excellent relationship-building and stakeholder management skills.
• The ability to translate technical concepts into clear business benefits.
• Strong commercial awareness and experience developing client accounts.
• Excellent communication, presentation and organisational skills.
• A proactive, consultative and customer-focused approach.
• The ability to work collaboratively with technical and commercial teams.
• Knowledge of Microsoft 365 and Azure technologies.
• Experience within a Managed Service Provider (MSP) environment.

Location: Hybrid / London (2 days per week)
Salary: £ + commission
Must be eligible to work in the UK.