Business Support Assistant

• Job Type: Temporary, Full-time (Office Based)
• Duration: Till 18/04/2027
• Location: Windsor Street, Sheffield, South Yorkshire, S4 7WB
• Pay Rate: £12.71 per hour (PAYE)
• Hours: 37.5 hours per week (Monday to Friday, 9:00am – 5:00pm)
• A Basic DBS is required for this role.

Sheffield City Council are seeking three motivated and organised Business Support Assistants to join their Income Management and Financial Inclusion Team (IMFIT). This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys supporting customers and working within a busy service environment. The role plays an important part in helping customers access financial assistance and support schemes while ensuring applications and enquiries are managed efficiently and accurately.

Key Responsibilities

• Act as a first point of contact for customers, providing professional and helpful support.
• Assist customers with applications for financial assistance and support schemes.
• Respond to customer enquiries via email, online channels and telephone, ensuring a high standard of customer service.
• Review and process applications in line with relevant procedures and eligibility requirements.
• Maintain accurate records, databases and case information, ensuring data is updated and stored correctly.
• Manage shared inbox enquiries and provide timely responses to customers and stakeholders.
• Issue customer communications and correspondence relating to applications and support services.
• Carry out a range of administrative tasks, including document preparation, filing and record management.
• Make outbound communications to customers to support applications and promote available support schemes.
• Provide general business support to the wider team and contribute to the effective delivery of the service.

About You

• Previous experience in an administrative, business support or customer service role.
• Strong communication and customer service skills with a professional and empathetic approach.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Excellent organisational skills, attention to detail and the ability to manage a varied workload.
• Able to work independently and collaboratively within a busy team environment.
• Experience with support schemes or benefits administration is desirable but not essential, as full training will be provided.

If you're an organised and customer-focused administrator looking to make a positive impact within a busy and supportive team, we'd love to hear from you!