Customer Service Advisor - Dundee (Hybrid)

Hours: Full-time, 35 hours/week | Various shifts available between 7am-11pm, including weekend working.

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN - hybrid after training (6 weeks)
Contract: Temporary, ongoing with options for Temp to Perm contracts

Pay: Rates start at £13.98 p/hour with shift allowances up to £23.22 p/hour

About the role

We're helping Tesco grow their customer engagement centre team. If you are passionate about providing great customer service, this is your chance to join an award-winning call centre in Dundee.

What's in it for you

• Competitive pay, with strong evening/weekend premiums
• Full training on-site for your first 6 weeks
• Hybrid working once trained
• On-site gym and staff restaurant
• Free on-site parking
• Real career progression opportunities
• A work environment with a culture which will support and develop you

The Role

• Answer customer calls about orders, deliveries and products
• Turn complaints into positive outcomes with empathy and professionalism
• Use our systems to log and resolve requests accurately
• Work closely with your team to keep support seamless
• Represent the brand with integrity in every interaction

We need

• A genuine passion for great customer service
• Confident, friendly phone manner
• Basic IT skills (comfortable learning new systems, familiar with MS Office)
• Ability to juggle tasks in a busy environment
• Flexibility to work shifts, including evenings and weekends

Pay & Enhanced Rates

• Standard Rate: £13.98 per hour
• Evening Premium (8pm to Midnight): £16.23 per hour
• Sunday Rate: £17.48 per hour
• Sunday Evening Rate: £19.73 per hour
• Overtime & Bank Holidays: £20.97 per hour
• Overtime/Bank Holiday Evenings: £23.22 per hour

Where you'll be working

Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you're fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times.

How to apply

Click apply now - we'd love to hear from you.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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