Planner Service Interruption Carder Location: Chippenham Employment type: Full time / Permanent  Working Hours: Monday to Friday, 50 hours per week  What’s in it for you…  We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.??  28 days annual leave with the option to buy up to 5 additional holidays  Group Personal Pension Plan  Career development & progression with the opportunity to earn professional qualifications   24/7 access to a virtual GP??and Mental health support & counselling services??  Cycle to Work scheme??  Discount club - supermarkets, phone bills, gyms & more?!?  Life assurance cover??  Long service recognition??  Enhanced Maternity Pay  Paid volunteering opportunities in your community??  About the role…  To hand-deliver planned service interruption information to client customers. Communicate relevant details to the project team. As a Planner Service Interruption Carder you will…?  Communicate planned service interruption to client customers through delivery of cards/letters Communicate verbally with customers and escalate relevant information to the project team Obtain relevant operational information for project teams and communicate these clearly Identify relevant hazards and relay these to the project team (for example animals on property, anti-social behaviour, etc.) Arrange access to work sites through residents, landlords and landowners. Produce and print outage cards/letters and ad-hoc administrative duties, as required Walk overhead line routes to ascertain information required to complete works. About you…  Previous overhead line and customer-facing experience is preferable. The ability to remain calm under pressure. Excellent communication skills. A desire and personal pride to make improvements. Self-motivation and ability to work on own initiative. A strong customer focus. An ability to identify where assistance will help colleagues. Proficient in the use of IT equipment such as mobile phone/tablets. Our commitment to Equal Opportunities...  We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.?  Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?  Next steps...  If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info