REED Business Support is recruiting on behalf of a highly respected, professional and forward thinking organisation in Newcastle that is experiencing continued growth. Due to increased demand, we are looking for multiple Administrators to join the business initially on an ongoing temporary basis. These roles have the potential to become permanent for the right person.

Key Responsibilities:

• Process pension drawdown payments and lump sum requests accurately and within agreed timescales.
• Manage cases from start to finish, ensuring all administration is completed efficiently.
• Review and validate documentation to ensure requests meet requirements.
• Maintain accurate records and update internal systems.
• Communicate with customers and stakeholders to provide updates and obtain outstanding information.
• Prioritise workload effectively to meet service levels and customer expectations.
• Identify and escalate complex cases or issues when required.
• Follow company procedures, policies and regulatory requirements at all times.
• Collaborate with colleagues to deliver an excellent customer experience.

About You:

• Previous administration experience, ideally within pensions, financial services or a regulated environment.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Confident communicator with a proactive approach.
• Able to manage multiple priorities in a fast paced environment.
• Committed to delivering outstanding service and achieving positive customer outcomes.

Hours of Work:

Monday – Friday: 8:30am – 5:30pm – hybrid working available when training is complete.