Job title

Customer Water Quality Officer

Ref

46138

Division

Asset Operations & Capital Delivery

Location

Walton-on-Thames - KT12 2EG

Contract type

Temporary

Full/Part-time

Full-time

Salary

Hourly Pay rate: £14.80

Job grade

A

Closing date

30/10/2026

You really will be working on the front line and be the face of Thames Water to our customers.

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

What you'll be doing as a Customer Water Quality Officer

• You'll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area.
• You'll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards.
• You'll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally.

Please note internal title of this role is Water Quality Technician.

What you should bring to the role

• A clean, manual UK driving licence.
• Experience in a role that involve plenty of driving and working directly with customers would be very beneficial.
• Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit.
• Good journey planning skills to ensure you work efficiently throughout the day.
• Naturally organised and comfortable working independently, while staying connected with the wider team.
• A strong eye for detail and pride in doing things properly.
• An interest in the water industry, with either existing knowledge or a genuine willingness to learn.
• Good computer skills, with confidence using everyday IT systems.

What's in it for you?

• Hourly Pay rate: £14.80
• Location: Walton-on-Thames KT12 2EG
• Expenses: Excluded
• Length of assignment: 26 weeks
• Working hours: 38 hours per week, working Monday to Friday from 7:00am to 3:00pm. With Potential for weekend working once training complete.

Please note you will be on assignment at Thames Water via Pertemps

As part of the screening process, you will be required to complete an assessment of up to 30 minutes. This will evaluate the core knowledge essential for success in the role.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that everyone brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.