Administrator

Anaesthesia & Ventilation Services

Harlow, Essex | Site Based | Monday to Friday | 37.5 Hours

Do you enjoy being the person who keeps a busy service team organised and customers informed? This role puts you at the centre of a hospital-based engineering team, coordinating service requests, supporting engineers and making sure the right spare parts are available when needed.

We’re looking for an organised, customer-focused administrator who can manage competing priorities, spot delays early and produce accurate reports and documentation.

What you’ll be doing

• Coordinate incoming service requests, shared inboxes and calls, making sure jobs are logged, progressed and responded to promptly.
• Work closely with engineers and hospital teams to schedule visits, arrange access, track repairs and keep everyone updated.

• Tracking work orders, KPIs and service levels, and flagging delays or issues.
• Preparing professional correspondence, reports and documentation.
• Maintaining accurate records and supporting audits and compliance reporting.
• Ordering spare parts for planned maintenance and repairs, preparing quotations, and arranging shipments.
• Liaising with subcontractors, suppliers and original equipment manufacturers (OEMs).
• Helping improve administrative processes and ways of working.

What we’re looking for

• Experience in a busy administrative or service coordination role, handling multiple requests and deadlines.
• Strong organisational skills, with the confidence to prioritise work and follow up on outstanding jobs.
• Excellent customer service and communication skills when dealing with engineers, hospital staff, suppliers and subcontractors.
• A high level of accuracy when updating records, preparing correspondence and producing reports.
• Confidence using Microsoft Office, particularly Excel, and working with databases or similar systems.
• The ability to work independently, solve day-to-day problems and support a wider team.
• A full UK driving licence.
• Experience in healthcare, facilities management or engineering would be particularly useful, as would knowledge of service desk or work order systems, KPI or SLA reporting.

This is a site-based role in Harlow, with UK travel when required. The successful candidate will be subject to a satisfactory Enhanced DBS check.

Benefits & Perks

• Private healthcare
• Employee Assistance Programme
• Pension scheme & salary sacrifice options
• Electric car and cycle-to-work schemes
• Flexible, supportive work environment

Interested?

Contact Louise at 121 Personnel to find out more.