Our client is a growing Facilities Management business delivering integrated services across commercial environments. They are looking for an experienced Helpdesk & Facilities Coordinator to join their Operations team. This is a hands-on role, for someone who takes ownership, thinks ahead, and understand what needs to happen next.

Responsibilities:

• Coordinate planned and reactive maintenance across the client portfolio, acting as a central link between clients, engineers, subcontractors and the wider Operations team.
• Ensure works are logged correctly, prioritised, scheduled, progressed, communicated, completed and closed in line with client expectations.
• Manage incoming maintenance requests via telephone, email, CAFM systems and client portals.
• Allocate and coordinate engineers and specialist subcontractors for reactive call-outs.
• Monitor open jobs throughout the day, proactively chasing progress and identifying jobs approaching deadlines.
• Keep clients informed from initial request through to attendance, completion and any required follow-on works.

Ideal Candidate:

• Previous experience in Facilities Management, property maintenance, engineering coordination, maintenance helpdesk or a closely related environment.
• Experience working directly with clients, engineers and subcontractors.
• Confidence communicating with clients and suppliers by telephone and email.
• Strong organisational skills, attention to detail and the ability to prioritise competing demands.
• Ability to work independently, take ownership and follow actions through without constant direction.

We are looking for someone who is genuinely helpful, highly switched on and naturally inclined to solve problems. This is an opportunity to join a growing business where you will have genuine responsibility and visibility across the operation. If you meet the above criteria, please don’t hesitate to apply, we would love to hear from you. This is a permanent position and salary is dependent on experience.