The Company:

A growing Financial Services business, responsible for processing pensions and annuties accross a vast customer base.

The Role:

Reporting to the Head of Customer Services, this position focusses on providing payroll as a service to the customer base. There will be a mixture of customer interaction in addition to processing the monthly payroll.

Duties will include:

• Processing and rectifying Regular monthly and adhoc pensions payrolls.
• Support the preparation and issuing of individual policy documents and other mailings.
• Support with the delivery of high quality customer service in writing and by telephone in a back office environment.
• Dealing with escalations or complex customer queries.
• Undertake effective daily planning for the team.
• Carrying out regular tasks for example customer tracing, mailbox monitoring.
• Drive delivery of Lean and Simplification objectives (continuous improvement).

About You:

• Good organisational and planning skills to meet strict payroll deadlines
• Flexible and positive attitude
• Excellent problem solving ability
• Good Excel and Word skills
• Excellent communication and customer service skills
• Understanding of PAYE and pension payroll legislation
• Performing payroll reconciliations and checking reports