Property Maintenance and Legal Administrator

Whitstable, Kent

Company Description / Summary

We are a new and expanding Block and Estate Managing Agent. With a small, experienced team and an established client base, we are recruiting for an enthusiastic, customer focused team player to join us as a Property Management Administrator to help us deliver the high standards our clients are accustomed to. We are extremely well rated, thanks to the efforts of our team who put customer service at the heart of what we do. We deliver an excellent service by ensuring our staff are well trained, and that we can impart some of that knowledge onto our clients as well. We pride ourselves on being friendly, approachable and transparent in all aspects of our work, letting our clients know that they can have faith in our integrity and ability to manage their property professionally. We are looking for someone who will fit into our values and would like a long-term position in a company that fosters professional growth and education.

What You’ll Do

You will work in a small team dealing with all aspects of block and estate management. Our company is responsible for looking after the communal areas in apartment buildings and housing estates, and ensuring they are safe, clean well maintained.

The role is extremely varied, and every day presents a different challenge, despite having two primary focus points day-to-day. There are lots of options for site visits and client meetings out of the office to change the pace of office-based work. Your typical day will probably include:

• Receive phone calls and emails from clients and contractors, and to investigate enquiries to be able to fully respond.
• Work within your team to gain practical experience in diagnosing and fixing a range of issues.
• Log repairs and actions and monitor ongoing progress and update clients and contractors.
• Liaise with suppliers and contractors to investigate, understand and remedy faults and problems, and to complete routine maintenance requirement.
• Arrange service contracts and risk assessments.
• Assist Property Managers to complete information packs and general administration in relation to property sales.

Person Requirements:

• Polite and respectful, with good verbal and written communication.
• Willing and confident to handle phone calls and email in a client facing role.
• Positive and proactive ‘can-do’ attitude to work.
• Eager and motivated to learn and problem solve.
• Able to work with a high level of detail to deadlines.
• Good organisational skills and keen to take on responsibility.
• English and Mathematics – four or higher.

Training

Property Management related training available, from TPI courses to apprenticeships, while experience is preferred in the following:

• Residential Leasehold Law.
• Land Registry requirements, including Certificates of Compliance.
• Conveyancing process.
• Block management process pre- and post-completion, including LPE1 / FME1 paperwork.
• Deeds of Variation and Lease Extensions.
• Building Safety Act requirements, especially in connection with property sales.
• Companies House requirements, including confirmation statements, accounts and officers.

Offer:

• 37.5hrs per week
• £26,000 – £30,000 per annum
• Up to 20 days leave plus bank holidays
• Birthday off
• Company pension
• Fully office based, with the option to move to hybrid working after probation
• Become a valued member of a small, fast-growing team focused on employee wellbeing and personal growth
• Scope to make an impact in the company as it develops, with potential to progress as a Property Manager or Property Solicitor, and beyond