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Provide first-line IT support, diagnosing and resolving hardware, software and system-related issues
Deliver excellent user support and guidance to ensure staff can make effective use of technology and business applications
Manage and maintain user accounts, access permissions and onboarding activities for new starters
Maintain accurate technical documentation, asset registers and user guidance materials
Support the administration and ongoing development of critical business systems, including user testing and change impact assessments
Monitor and promote compliance with information governance, security policies and IT procedures
Log, prioritise and resolve incidents and service requests in line with agreed service standards
Administer telephony and conferencing solutions to support effective communication across the organisation
Configure, maintain and troubleshoot audio-visual equipment within meeting and collaboration spaces
Assist with business analysis activities, requirements gathering and process improvement initiatives
Work closely with stakeholders to identify opportunities to enhance services and improve user experience
Contribute to the successful delivery of system upgrades, enhancements and technology projects