Service Coordinator Location: Horsforth, Leeds (Office Based) Salary: £38,000 to £40,000 + excellent benefits Hours: Monday to Friday, full time, permanent We are recruiting on behalf of a well-established and growing business based in Horsforth (Leeds) for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits. Service Coordinator Responsibilities: * Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required * Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up * Maintain and update service systems, including service agreements, asset records and service data * Support service reporting by maintaining KPI data and preparing information for internal meetings * Assist with coordinating service operations and supporting the Service Manager with administrative tasks * Maintain accurate service records and ensure systems are kept up to date * Support improvements to service administration processes and maintain relevant documentation * Build effective working relationships with engineers, customers and internal teams Service Coordinator Requirements: * Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment * Highly organised with strong administrative skills and excellent attention to detail * Confident managing multiple queries and tasks simultaneously * Comfortable handling customer enquiries via phone and email * Experience maintaining systems and accurate records * Comfortable working with internal reporting and KPI data * Strong communication skills with the ability to prioritise workload in a fast-paced environment For more information or to apply for this exciting Service Coordinator opportunity, please contact Beth at Unity Resourcing or submit your CV via the link provided