Supply Chain Executive (Hybrid, 3 days office, 2 days WFH)

Location: Aldershot area (No sponsorship is offered)

About the Role

We are looking for an organised and detail-oriented Supply Chain Executive to join our clients aerospace team for a full-time 2 year contract..This position supports the end-to-end management of customer orders for a range of sensor and electronics products, working with OEM customers across Europe and other global markets. You'll be part of a small, collaborative team responsible for ensuring orders are processed accurately, shipments are coordinated efficiently, and customers receive excellent service throughout the order lifecycle.

This is a varied role that would suit someone with experience in supply chain, order processing or logistics coordination.

Experience using SAP would be highly advantageous.

Key Responsibilities

Order Management and Supply Chain

• Create and process customer sales orders.
• Issue delivery notes, proforma invoices, and final invoices.
• Maintain and update customer order books.
• Raise purchase orders with manufacturing sites.
• Provide customers with calibration and test documentation.
• Ensure accurate sales realisation and shipment processing.

Logistics & Shipping Coordination

• Arrange and coordinate domestic and international shipments.
• Liaise with manufacturing facilities regarding deliveries.
• Create Advance Shipping Notices (ASNs).
• Prepare shipping and export documentation.
• Help minimise logistics costs through shipment consolidation where possible.

Customer Service

• Provide support to customers via email, telephone, and Microsoft Teams.
• Respond to customer queries and resolve invoice-related issues.
• Build strong working relationships with customers and internal stakeholders.

Issue Resolution

• Raise Customer Discrepancy Reports (CDRs).
• Manage Return Material Authorisations (RMAs).
• Support the resolution of supply chain and order-related issues.

Administration

• Assist with updating procedures and work instructions.
• Support general departmental administration activities.
• Contribute to process improvements and team initiatives.

What We're Looking For

Essential

• Previous experience in a supply chain, logistics or order management role.
• Strong written and verbal English communication skills.
• Excellent organisation and time management skills.
• Ability to manage multiple priorities and work to deadlines.
• High level of accuracy and attention to detail.
• Ability to work independently as well as part of a small team.

Desirable

• Experience using SAP.
• Experience within manufacturing, aerospace, engineering, electronics, or industrial sectors desirable.

Key Performance Measures

Success in this role will be measured through:

• High levels of customer satisfaction.
• Accurate and timely order processing.
• On-time invoice and shipping documentation completion.
• Strong data accuracy and integrity.
• Compliance with company processes and procedures.
• Effective teamwork and collaboration.

Ideal Background

This role would suit candidates with experience as:

• Supply Chain Coordinator
• Customer Service Executive
• Sales Order Processor
• Logistics Coordinator
• Supply Chain Administrator
• Operations Coordinator
• Export Administrator
• Customer Operations Executive