Customs Operations Manager

• Location: Felixstowe
• Salary: Up to £48,000 + bonus and benefits
• Job Type: Full-time

We are excited to offer an opportunity for an experienced Customs Operations Manager to lead a dynamic customs operation at a leading global logistics provider. This role is based in Felixstowe with occasional travel to UK based offices. It offers a chance to significantly influence business performance and drive operational excellence in customs processes.

Day-to-day of the role:

• Lead and develop a team responsible for the accurate completion of import and export declarations, and transit movements.
• Ensure compliance with all HMRC regulations, customs authorisations, and statutory requirements.
• Drive quality assurance standards and maintain robust operational procedures.
• Monitor customs and government regulatory changes, providing guidance and updates to the wider team.
• Identify process improvements to increase productivity, efficiency, and service quality.
• Build strong relationships with customers, suppliers, and internal stakeholders.
• Support business growth initiatives and contribute innovative solutions to enhance service offerings.
• Conduct performance management, coaching, and development activities for direct reports and wider teams.
• Manage recruitment, employee engagement, and retention activities.
• Handle escalated customer issues and complaints, ensuring timely resolution.
• Oversee capacity planning and resource allocation to meet operational demands.
• Attend customer meetings and support commercial activities where required.
• Ensure month-end operational processes are completed accurately and on time.

Required Skills & Qualifications:

• Strong knowledge of UK customs regulations, tariff classification, customs procedures, and HMRC processes.
• Experience with customs software platforms such as ICE, Ricardo, or similar systems.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, Teams, and SharePoint.
• Proven experience leading and developing high-performing operational teams.
• Excellent stakeholder management and customer relationship skills.
• Results-driven with the ability to manage multiple priorities in a fast-paced environment.
• Confident decision-maker with strong problem-solving skills.
• Comfortable working under pressure while maintaining high levels of accuracy and compliance.

Benefits:

• Opportunity to join a market-leading international logistics operation.
• hybrid working
• Private medical
• Annual bonus
• A leadership role with significant influence on business performance.
• Career development within a growing customs and international trade environment.
• Collaborative and supportive working culture.

To apply for this Customs Operations Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.