About WESolutions WESolutions is a global healthcare recruitment consultancy, connecting healthcare professionals with international/domestic career opportunities. About the Role We are seeking an experienced Senior Support Worker to provide direct, person-centred support to individuals with complex needs and behaviours that challenge. The role includes working within high-acuity care packages with enhanced staffing ratios, including 3:1, 4:1 and 5:1 support. Alongside delivering high-quality care, you will guide and support colleagues during shifts, help coordinate staff responsibilities during high-risk situations, and ensure care plans, risk assessments and Positive Behaviour Support (PBS) strategies are followed consistently. Key Responsibilities * Provide direct support to individuals with complex needs and behaviours that challenge. * Guide and support Support Workers during shifts and help ensure effective staff deployment within 3:1, 4:1 and 5:1 care arrangements. * Ensure staff understand their roles and responsibilities when behavioural risks increase. * Recognise early warning signs and implement preventative and de-escalation strategies. * Provide calm, clear direction during incidents involving aggression, violence, absconding or property destruction. * Promote de-escalation and least restrictive approaches before physical intervention is considered, wherever practicable. * Ensure any restrictive intervention is carried out only by appropriately trained staff and in accordance with the individual's authorised care plan and risk assessment. * Support colleagues after incidents and contribute to structured debriefing. * Ensure incidents, injuries, restrictive interventions and safeguarding concerns are documented accurately and escalated appropriately. * Monitor care records and behavioural observations. * Support new team members through shadow shifts and competency development. * Promote dignity, independence, choice and least restrictive practice. Essential Requirements * Significant hands-on experience supporting individuals with complex needs and behaviours that challenge. * Previous experience in 3:1, 4:1 or 5:1 high-acuity care packages. * Strong experience managing physical aggression and behavioural escalation. * Demonstrable experience using effective de-escalation strategies. * Experience of physical intervention or restraint within an appropriate care setting. * Experience following PBS plans, behavioural risk assessments and complex care plans. * Experience supporting, guiding or informally supervising other care workers. * A sound understanding of safeguarding, DoLS, incident management and least restrictive practice