Credit Controller

Job Type: Full-time, office-based
Location: Norwich
Salary: £30,000 per annum

Reed Accountancy and Finance Norwich are proud to be working with a Norwich based business to recruit for a Credit Controller to join this growing business. This Credit Controller opportunity is ideal for someone with previous credit control experience who is confident managing customer accounts, collecting outstanding payments, and building positive customer relationships. The successful Credit Controller will play an important part in supporting cash flow, reducing aged debt, and maintaining accurate financial records.

Day-to-day of the role

• Manage a portfolio of customer accounts, ensuring outstanding arrears are collected in a timely manner.
• Handle customer queries by telephone and email, providing a professional and customer-focused service.
• Issue statements, reminder letters, and payment links to support prompt collection.
• Contact customers to secure payment, agree resolutions, and reduce overdue balances.
• Monitor aged debt reports and escalate high-risk accounts where appropriate.
• Post and allocate daily incoming payments accurately.
• Reconcile customer accounts and investigate any discrepancies.
• Carry out credit checks and support credit risk assessments.
• Produce aged debt and cash collection reports for the finance team.
• Assist with month-end and year-end finance processes.

Required Skills & Qualifications

• Previous experience in a credit control position.
• Strong debt collection, negotiation, and account management skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical, and problem-solving ability.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong organisational skills with the ability to manage competing priorities.
• Ability to work independently as well as part of a team.
• High attention to detail, resilience, and a customer-focused approach.
• Experience using ERP systems would be advantageous.
• A relevant finance qualification, or studying towards one, would be beneficial.

Benefits

• Competitive salary of £30,000 per annum.
• Full-time, stable office-based position.
• Opportunity to join a fast-paced finance environment.
• Varied workload with responsibility across credit control and reporting.
• Chance to develop knowledge in credit risk assessment and wider finance processes.

How to apply

If you feel you have the relevant knowledge and experience for the Credit Controller position, please apply online with a copy of your CV attached.

If you have any queries regarding the vacancy, please call Reed Accountancy Norwich and ask for Lawrie.